Terms of Service

1. Who we are

Tides ("Tides", "we", "us", "our") is a service operated by Axora FZE, Sharjah Publishing City Free Zone, UAE, represented by Tendriniavo Nanny Nomia Harivololonisainana.

Contact: support@trylovetides.com.

2. Acceptance

By creating an account or using Tides you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

3. What Tides is — and is not

Tides is a relational reflection and communication tool. It helps you put words on what you feel and suggests gentler ways to share them with a partner.

Tides is not a medical, psychological, psychiatric, therapeutic, crisis, or legal service. It does not diagnose, treat, cure, or prevent any condition. It is not a replacement for a qualified professional. If you are in distress, in danger, or experiencing a mental-health emergency, contact local emergency services or a licensed professional immediately.

4. Eligibility

You must be at least 18 years old and legally capable of entering into a contract. By using Tides you represent that you meet these requirements.

5. Your account

You are responsible for keeping your credentials secure and for everything that happens under your account. Notify us promptly if you suspect unauthorised use.

6. Subscriptions, free trial, billing

• Paid plans are billed in advance through our payment processor (Stripe).
• A 7-day free trial may be offered. During the trial you may have a limited daily quota (e.g. one Whisper translation per day). After the trial, a paid subscription is required to keep using paid features.
• Subscriptions renew automatically until cancelled. You can cancel at any time from your account; cancellation takes effect at the end of the current paid period.
• Refunds: Where required by mandatory consumer law (e.g. EU 14-day right of withdrawal), you may request a refund within 14 days of the initial purchase by emailing support@trylovetides.com. By starting to use paid features during this period you acknowledge you may lose this right under applicable law.
• Prices and features may change; we will notify active subscribers before any change applies to them.

7. Acceptable use

You agree not to:

• use Tides to harass, threaten, manipulate, coerce, or harm any person;
• impersonate another person or misrepresent your identity;
• upload unlawful content, or content infringing third-party rights;
• attempt to reverse-engineer, scrape, or overload the Service;
• use Tides to make automated decisions about another person without their knowledge.

We may suspend or terminate accounts that violate these rules, without refund where allowed by law.

8. Your content

You keep ownership of what you write in Tides. You grant us a limited licence to store, process, and display your content strictly to operate the Service for you (and, where you choose to share, for your partner).

9. AI-generated content

Some features use large language models to suggest translations, prompts, or reflections. AI output can be inaccurate, biased, or inappropriate. You are responsible for what you choose to send or act on. Always review AI suggestions before sharing them with your partner or anyone else.

10. Disclaimer of warranties

Tides is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement, to the fullest extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by applicable law, in no event will Axora FZE, the Operator, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, data, goodwill, relationships, or emotional distress, arising out of or related to your use of Tides — even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 50.

Nothing in these Terms excludes liability that cannot be excluded under mandatory law (e.g. gross negligence, wilful misconduct, or statutory consumer rights).

12. Indemnity

You agree to indemnify and hold harmless Axora FZE and the Operator's affiliates from any claim, damages, or costs (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any third-party right.

13. Termination

You may stop using Tides at any time. We may suspend or terminate your access if you violate these Terms or if continued operation creates a legal or security risk. Sections that by their nature should survive termination (ownership, disclaimers, limitation of liability, governing law) will survive.

14. Changes

We may update these Terms. Material changes will be announced in-app or by email at least 14 days before they take effect. Continued use after that date means you accept the updated Terms.

15. Apple App Store — additional terms (iOS users)

If you download Tides from the Apple App Store, the following additional terms apply and prevail over any conflicting provision in these Terms, as required by Apple Inc. ("Apple"):

• Parties. These Terms are concluded between you and Axora FZE (the Operator) only, and not with Apple. The Operator, not Apple, is solely responsible for Tides and its content.
• Scope of licence. The licence granted to you for Tides is a limited, non-transferable licence to use Tides on any Apple-branded device that you own or control, as permitted by the Apple Media Services Terms and Conditions and the Usage Rules set forth therein, except that Tides may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. The Operator is solely responsible for providing any maintenance and support services for Tides. Apple has no obligation whatsoever to furnish any maintenance or support services.
• Warranty. The Operator is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of Tides to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for Tides to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to Tides.
• Product claims. The Operator, not Apple, is responsible for addressing any claims by you or any third party relating to Tides or your possession and/or use of Tides, including (i) product liability claims, (ii) any claim that Tides fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property. In the event of any third-party claim that Tides or your possession and use of Tides infringes that third party's intellectual property rights, the Operator, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
• Subscriptions on iOS. Tides does not currently sell subscriptions through in-app purchase. If in the future an auto-renewable subscription is offered via the App Store, payment will be charged to your Apple ID account at confirmation of purchase; the subscription will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period; and subscriptions can be managed and auto-renewal turned off in your Apple ID Account Settings after purchase.
• Contact. Any questions, complaints or claims regarding Tides should be directed to support@trylovetides.com.

16. Governing law and jurisdiction

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law rules. Any dispute will be submitted to the exclusive jurisdiction of the competent courts of Dubai, UAE, except where mandatory consumer-protection law gives you the right to bring action in your country of residence.

17. Contact

Operator: Axora FZE, Sharjah Publishing City Free Zone, UAE
Authorised representative: Tendriniavo Nanny Nomia Harivololonisainana
Contact: support@trylovetides.com